Shipping & Delivery

1.1 Order and Shipment Tracking

After placing an order, you will receive a confirmation email containing your order number and purchase details within 6 hours.

If you do not receive a confirmation email within this timeframe, please contact us at service@vivaao.com to inquire about your order status.

Your order will then proceed through the stages of preparation, packaging, and shipment; this process typically takes 3 to 14 business days. Once preparation is complete, we will email you with the shipment status and tracking number. Please note that it may take 5 to 7 business days for tracking information to update in the carrier's system and appear online.

1.2 Shipping Origin

vivaao has established a global network of factories and warehouses across multiple countries and primarily partners with USPS and other logistics providers. When shipping to customers worldwide, we prioritize compliance with international standards and remain committed to providing our valued customers with high-quality, innovative products.

1.3 Delivery Timeframes

Estimated delivery times are as follows:

As international shipping is often affected by factors such as holidays, customs clearance, weather delays, and the pandemic, we can only provide estimated delivery times.

Please rest assured that this is normal and will not affect your expected delivery date. If the tracking number remains untraceable after a few days, please contact our customer service team via email for further assistance. 1.4 Incorrect Shipping Address

It is the buyer's responsibility to provide a correct shipping address (especially specific unit or apartment numbers in multi-unit buildings). If you discover an error in the address within 48 hours of placing your order, please email us at service@vivaao.com so we can assist you in correcting it.

Once a package has been shipped, we cannot change the delivery address; we are not liable for issues arising from an incorrect address provided by you. In such cases, the only assistance we can offer is providing the carrier's contact details so you can contact them directly to correct the address yourself. We will not provide further assistance if the package has arrived in the destination country and any of the following occur:

- The customer refuses the package.

- Delivery attempts to the customer are unsuccessful.

- The tracking status indicates the package has been delivered to the address provided by the customer.

vivaao reserves the right to abandon the package (or packages) without liability for any refunds.